Legal // Privacy

PRIVACY
POLICY

Effective Date March 10, 2026
Last Updated March 10, 2026

Cloak and Kernel, LLC ("Cloak & Kernel," "we," "us," or "our") develops software products, including mobile applications. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our products and services (collectively, the "Services"). It also describes your rights with respect to that information.

By using our Services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

We respect user privacy and collect only the information reasonably necessary to operate, maintain, and improve our Services.

Some information is necessary for the operation of the Services. If you choose not to provide certain information, some features of the Services may not function properly.

01 //

Information
We Collect

1.1 // Information You Provide
  • Account and contact information, such as your name, email address, or username
  • Communications you send to us, including support requests and feedback
  • Payment and billing information processed through third-party payment providers (we do not store full payment card details)
1.2 // Information Collected Automatically
  • Device and application information such as device model, operating system version, language settings, and anonymous identifiers used for analytics and diagnostics
  • IP address and approximate location derived from IP (used for security, fraud prevention, and analytics)
  • Usage data such as features accessed, session duration, and in-app events
  • Crash reports and diagnostic data
1.3 // Information from Third Parties

We may receive limited information from third-party service providers that support our Services, such as analytics, infrastructure, or payment providers, subject to their own privacy policies.

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How We Use
Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Services
  • Authenticate users and manage accounts
  • Process subscriptions and manage billing
  • Send transactional and service-related communications
  • Analyze usage patterns to improve product performance and user experience
  • Detect, investigate, and prevent fraud, abuse, and security incidents
  • Comply with applicable legal obligations
  • Respond to user inquiries and provide customer support
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Legal Basis
for Processing

Applicable to EEA, UK, and Switzerland residents.

  • Performance of a contract: Processing necessary to provide the Services you request
  • Legitimate interests: Analytics, fraud prevention, security, and product improvement, where these interests are not overridden by your rights
  • Consent: Where required by law for certain analytics or tracking technologies
  • Legal obligation: Compliance with applicable laws and regulatory requirements

Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

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How We Share
Information

We may share personal information in the following circumstances:

  • Service Providers: With trusted third-party providers who perform services on our behalf, such as hosting, analytics, customer support, and payment processing
  • Legal Compliance: When required to comply with applicable law, legal processes, or lawful requests by public authorities
  • Security and Fraud Prevention: To detect, prevent, investigate, or address fraud, abuse, security incidents, or technical issues
  • Business Transfers: In connection with a merger, acquisition, financing, sale of company assets, or other business transaction
  • With Your Consent: When you direct us to share information or otherwise provide consent
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Third-Party
Service Providers

We share personal information with trusted third-party service providers who assist us in operating, maintaining, and improving our Services. These providers process information on our behalf and are contractually required to safeguard personal data and use it only for the purposes specified by Cloak & Kernel.

Analytics & Product Intelligence
Infrastructure & Data Storage
Communications & Support
Monetization & Revenue

Each third-party provider maintains its own privacy practices governing how it processes personal information. We encourage users to review the privacy policies of these providers if they wish to learn more about how their data may be handled.

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Data
Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Account data is retained for the duration of your account and for a reasonable period thereafter
  • Usage and analytics data may be retained in aggregated or anonymized form
  • Crash and diagnostic data is typically retained for up to 12 months

When personal information is no longer needed, we delete or anonymize it in accordance with our data retention practices.

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International
Data Transfers

Cloak & Kernel is based in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

For transfers of personal data from the EEA, UK, or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms.

08 //

Your
Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information.

8.1 // General Rights

You may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of your personal information, subject to certain exceptions
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a supervisory authority
8.2 // EEA, UK, and Swiss Residents (GDPR / UK GDPR)

You may also have the right to:

  • Receive your personal data in a portable, machine-readable format
  • Object to processing based on legitimate interests
  • Request restriction of processing in certain circumstances
8.3 // California Residents (CCPA / CPRA)

California residents may have the right to:

  • Request disclosure of the categories and specific pieces of personal information collected about you
  • Request deletion of personal information we have collected about you
  • Request correction of inaccurate personal information
  • Limit use of sensitive personal information where applicable
  • Not be discriminated against for exercising privacy rights

To submit a request, contact privacy@cloakandkernel.com.

To protect your privacy, we may take reasonable steps to verify your identity before responding to your request.

Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require verification of both your identity and the agent's authorization before processing such requests.

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Data
Security

We implement industry-standard technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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Children's
Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have inadvertently collected personal information from a child under 13, we will promptly delete that information.

If you believe we may have collected such information, please contact privacy@cloakandkernel.com.

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Links to
Other Services

Our Services may contain links to third-party websites or services that are not operated by Cloak & Kernel. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing them with personal information.

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Changes to
This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this policy and may provide additional notice, such as an in-app notification or email, where appropriate.

Your continued use of the Services after the effective date of the updated policy constitutes acceptance of the changes.

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Contact
Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:

Cloak and Kernel, LLC
Privacy Inquiries: privacy@cloakandkernel.com